Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website and making a purchase, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information such as your name, email address, phone number, and shipping/billing address when you place an order or fill out a contact form.

  • Payment information such as credit card details, processed securely through our third-party payment provider. We do not store your full payment card details on our servers.

  • Email address when you sign up for our newsletter or marketing communications.

  • Any messages or inquiries you send us through our contact form.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs. This data is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including sending order confirmations and shipping updates.

  • Respond to your enquiries and provide customer support.

  • Send you marketing emails and newsletters if you have opted in (you may unsubscribe at any time).

  • Improve our website and personalise your shopping experience.

  • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:

  • Payment processors (e.g. Stripe, PayPal) to handle transactions securely.

  • Shipping and logistics providers to deliver your orders.

  • Email marketing platforms to send newsletters (only if you have opted in).

  • Website hosting and analytics providers (e.g. Squarespace, Google Analytics).

These providers are contractually obligated to keep your information confidential and use it only to perform services on our behalf. We may also disclose your information if required by law or to protect the rights, safety, or property of Sleepy Charlie or others.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

5. International Visitors & GDPR

Sleepy Charlie serves customers worldwide. If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to access the personal data we hold about you.

  • The right to request correction or deletion of your personal data.

  • The right to object to or restrict how we process your data.

  • The right to data portability.

  • The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for up to 7 years. You may request deletion of your data at any time by contacting us.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.